Job Title: Assistant Service Advisor
Location: Broadview Heights, OH
Company: Fuerst Automotive
Employment Type: Part-Time with possibility for Full-Time employment
At Fuerst Automotive, we take pride in providing exceptional automotive services with a personal touch. As a family-owned business, we understand the value of teamwork and the importance of motivated individuals who share our commitment to customer satisfaction.
Are you a highly motivated individual with a passion for helping people? Do you thrive in a fast-paced, customer-focused environment? We are looking for a Service Advisor like you to join our dedicated team and contribute to our continued success in the community.
Support our Community by:
- Greeting customers with enthusiasm and a positive attitude.
- Scheduling appointments and efficiently coordinating service with our skilled technicians.
- Addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
- Preparing detailed and accurate repair estimates for customers.
- Keeping customers informed about the status of their vehicle.
- Educating customers about routine maintenance and proactive vehicle care.
- Maintaining organized service records and processing invoices and payments accurately.
Support our Team by:
- Improving sales of service, parts, and accessories
- Building and maintaining knowledge of products and services via on-the-job training and team-building.
- Collaborating closely with our technicians to ensure seamless operations in the shop.
- Assisting with parts ordering and inventory management when necessary.
- Performing opening and closing procedures as needed.
- Other duties as assigned.
Skills and Attributes:
- High school diploma or equivalent; automotive or technical training is a plus, but not necessary.
- Exceptional communication, organizational, time management, and multitasking abilities.
- Willingness to learn and participate in continuing education.
- Self-motivated and driven to excel in a customer service role.
- Proficiency in computer software and point-of-sale systems.
- Committed to delivering top-tier customer service.
- Ability to thrive in a fast-paced, team driven environment.
Why Fuerst Automotive?
- Join a long-standing, family-owned business with a rich history and strong ties to the community.
- Paid and continuous, on-going training.
- Opportunity for career growth and skill development in a supportive environment.
- Work alongside experienced professionals who are passionate about what they do.
- Access to cutting-edge automotive technologies and tools.
- Competitive compensation package and performance-based bonus incentives
- Benefits including medical, dental, and vision insurance, weekends off, paid holidays and vacation time.
- Employee discounts on services and products.
If you're excited about joining a team that feels like family and contributing to a respected and reputable automotive repair shop, we encourage you to apply and become a part of the Fuerst Automotive family. Your dedication and skills will help us continue to provide top-notch service to our valued customers. Apply now and embark on a rewarding journey with us!
Note: This job description is intended to provide an overview of the role’s responsibilities and qualifications. Duties may be subject to change based on business needs.